Effective Date: April 10, 2025

At Sumaiya Resin Arts, we strive to ensure that your handcrafted products are carefully packed and delivered to you in a timely manner. Please review our shipping policy below for full details on processing and delivery.

1. Order Processing Time

All products are handmade and customized, which means each item requires time and attention to detail.
Orders are processed and dispatched within 4–5 working days from the date of order confirmation and payment.
Processing time may vary for bulk or highly personalized orders.

2. Delivery Timeframe

Delivery timelines may vary depending on your location and the courier service used.
On average, delivery takes 5–10 business days after dispatch.
Remote areas may experience longer delivery times.

3. Shipping Method

We partner with trusted local courier and logistics providers to ensure safe and timely delivery.
Tracking information will be shared (if available) once your order is dispatched.

4. Shipping Charges

Shipping charges are calculated based on location, package weight, and size.
Final shipping costs will be communicated to you during the order confirmation process.

5. Delivery Area

We currently ship across India.
International shipping is not available at this time.

6. Delays and Exceptions

While we make every effort to deliver your order on time, we are not responsible for delays caused by:
- Courier issues
- Incorrect or incomplete address
- Natural disasters, strikes, or force majeure events

7. Damaged Packages

If your package arrives damaged:

Please contact us within 24 hours of receiving the delivery.
Send clear photos of the packaging and product to info@sumaiyaresin.art or WhatsApp us at +91 84894 62381.
We will assess the issue and provide a resolution if applicable.

8. Address Accuracy

Please ensure that the shipping address provided is complete and accurate. We are not responsible for non-delivery due to incorrect address details provided by the customer.

9. Contact Us

For any queries related to shipping or delivery, please contact:

Sumaiya Resin Arts

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